Create A Future with ACI Learning

Student Manager
Full Time
Centennial, CO USA

Profile:

The Student Manager position provides customer service and administrative support for the students, Campus Director, and staff. This is a leadership position that will lead the Frontlines for the DTC Campus and National students. This role will be responsible for student management both internally and externally.

 

Responsibilities:

 

  • Assist with student retention for both campuses by calling students and helping them stay in classes. Help maintain retention rate for all students with a 90% retention goal.
  • Manage student issues as they arise.
  • Use Salesforce to assign and re-assign leads and opportunities on both campuses. Watch lead flow and distribution to make sure the round-robin is running properly.
  • Train and manage Frontlines accountable to ensure enrollment documents are processed in a timely manner and optimal success as their direct supervisor.
  • Provide backup when a Frontline is out of the office.
  • Send out weekly compliance reports to the Campus Director and staff.
  • Ensure CTC’s and Frontlines understand the class schedule and request new cohorts as needed.
  • Create Salesforce reports for student engagement and retention.
  • Ensure students are meeting with Career Services and obtaining student mentorship to pass certification exams.
  • Responsible for daily and weekly LinkedIn posts celebrating all exams passed.
  • Approve or disapprove all student reschedules and cancellations.
  • Help CTC’s with their student retention each week and audit Salesforce notes.

 

 

Qualifications:

  • Bachelor’s degree preferred, but not required.
  • Possess strong working knowledge of Microsoft Office.
  • Strong customer service skills are a must to ensure outstanding end-to-end client experience.
  • Good decision-making skills and ability to work well under pressure and deadlines in a fast-paced environment.
  • Organizational skills with the ability to plan, manage and execute day-to-day office operations.
  • Strong verbal and written (email) communication skills, and the ability to effectively communicate with all levels of the organization.
Apply For This Job