Communication Skills in Audit

As auditors, communication is an integral soft skill that must be honed. This course is intended to provide internal auditors of all experience levels with the tools and techniques used to improve communication and identify communication missteps. We will begin with an overview of communication channels, styles, and their purpose. With this foundation, we will determine which channel is most appropriate given different situations — a discerning communicator is an effective communicator! It is vital that auditors familiarize themselves with the array of communication tools they have at their disposal. This course will review these tools and provide learners with guidance as to when and how to use them effectively. By learning to become agile and adaptable, learners can become more tactical and specific in their communication strategies. There is no CPE available for this course.

Why you should take this course

For users who are new to internal auditing, or would like to learn more about it.

Here are the learning objectives we'll cover.

• Differentiate between communication channels, styles, and purposes.
• Identify ways to improve overall communication through avenues and artifacts.
• Identify areas where communication can falter and explain strategies to mitigate miscommunication.
• Improve efficiency and effectiveness of personal communication.

Here are the topics we'll cover.

1. Communication Types Overview

   • Non-verbal communication channels
   • Verbal Communication Channels
   • Understanding Style and Purpose

2. Dimensions of Communication

   • Visual Dimensions
   • Vocal Dimensions
   • Verbal Dimensions
   • Relationship-Building and Recognizing Disconnects

3. Avenues of Communication

   • Interviews
   • Surveys
   • Meetings
   • Presentations
   • Reports