Accredited ITIL® 4 Foundation

[MUSIC] Hi, I'm Jo Peacock with ITPro.TV, and I wanna welcome you to the ITIL 4 Foundation series. In this series, we're going to be looking at the principles of service management, particularly in relation to ITIL. We're also going to take a look at the ITIL guiding principles. We're going to be taking a dive into the service value system and also the service value chain, and then we'll be looking at the ITIL practices themselves. So we'll be taking a deep dive into practices such as incident management and problem management and change control. So I'm going to invite you to join me in this series as we take a look at ITIL 4 and prepare you for the ITIL 4 Foundation examination and certification at the end of it. So I hope to see you in our series. [MUSIC]