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  2. IT Cert Programs>
  3. TSS Program

Technical Support Specialist Program

Prepare yourself for an IT career by developing valuable skills and earning CompTIA A+ certification as well as the ITIL© Foundation certification. This program is designed to help individuals get to work in entry-level IT jobs involving desktop support, basic networking, Windows/other operating system maintenance, and more.

Is this training for me?

Learning networking, basic network security, and ITIL© Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.

Candidates for this CompTIA and ITIL© training and certification program should understand the fundamentals of computers. This program is designed to take individuals from zero experience to IT competence sufficient to start a career.

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This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+, and ITIL© certifications.

Job Outlook

Potential IT Career Tracks

Individuals who complete ITIL© and CompTIA A+ certifications qualify for the following job roles:

  • Technical Support Specialist

  • Help Desk Technician

  • IT Support Specialist

Technical Support Specialist Salary Information

Average Starting Salary$32,574
Salary Range$28,550 - $52,900

Here’s How it Works

Get Trained

Learn in a live, online environment where you can interact in real time.

Get Certified

Take advantage of labs, scenarios, and study to prepare for the exam.

Get Hired

Career Services connects you with employers hiring for entry-level roles.

What You’ll Learn

Course Objectives

The IT Infrastructure Library (ITIL©) is the most widely accepted approach to IT service management in the world. The Foundation course is designed to give students a basic understanding of the processes that help IT staff deliver quality service. Students will learn the core principles of ITIL© service management and will be prepared to sit for the ITIL© Foundation exam upon completion of the class.

Prerequisites

  • Basic computer literacy 

  • Basic PC Operating System navigation skills

  • Basic Internet usage skills

  • Basic IP addressing knowledge

Course Objectives

  • Identify the components of standard desktop personal computers

  • Identify fundamental components and functions of personal computer operating systems

  • Identify best practices followed by professional personal computer technicians

  • Install and configure operating systems

  • Maintain and troubleshoot installations of Microsoft Windows

  • Identify network technologies

  • Install and manage network connections

  • Support laptops, portable computing devices, printers, and scanners

  • Identify personal computer security concepts

  • Support personal computer security

  • Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals

  • Maintain and troubleshoot the Windows Operating System

  • Install a small-office/home-office network, and troubleshoot network connections

  • Secure Personal Computers

Prerequisites

  • Basic computer literacy 

  • Basic PC Operating System navigation skills

  • Basic Internet usage skills

  • Basic IP addressing knowledge

Program at a Glance

This training will confirm your skills and knowledge to entry-level IT employers.

  • 25 day training period

  • ITIL©, CompTIA A+

  • No experience needed

  • This program is available at any learning hub or online

  • This program is eligible for VA tuition benefits 

  • Recommended for college credit by ACE

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One-On-One Career Coaching

A job for every graduate is our No. 1 goal. Your Employment Development Manager (EDM) is your personal employment advocate, and they have many tools they can use to help you find the perfect position. They know the industry. They know the big employers. They also know exactly what those employers are looking for and how to get hired. Meet with them one-on-one for help perfecting your resume and cover letter, optimizing your LinkedIn presence, and networking with local employers.
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Ambrose Boswell’s Success Story

I love helping people, and I love solving problems. In IT, you get to do both! If this is a career you want to take, then, absolutely, dive in, and sign up!
Ambrose BoswellAlum

Funding Options

Our Career Training Consultants help you choose the best certifications for your career, and uncover the right funding options to help you pay for your training. Don't "land a job." Start a secure, life-long career. We're with you every step of the way.

Take the First Step

Federal Financial Aid, Private Funding, and Scholarships

This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.
Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Approved and available funding programs vary by location. Visit Climb Credit for complete details and eligibility requirements.
LeaderQuest (an ACI Learning company) has a core purpose of creating meaningful outcomes that impact lives. The LeaderQuest IT Impact Scholarship was launched in 2019 to help further fulfill that mission. Learn more and view application.

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